| 7. Collect Data
Collecting information is an important part of the process of continual proving and improving. This can be done by asking people to report on something that’s happened to them, by observing that change has happened, or by using some sort of tool to measure the presence or absence of a change.
One way to collect information on the extent to which change has taken place is by using a tool called the Outcomes Star. It was originally developed by Triangle Consulting as a tool for measuring the outcome of work with homeless people. It provides a means of capturing distance travelled by clients along multiple outcome domains (e.g., mental health, autonomy, money). Alternative versions are now available for women’s refuges, young care leavers/16–26-year-olds and for the mental health sector. For more details visit www.outcomes.org.uk
Other ways to collect information include:
1 For an example of a pre-made scale see well-being questionnaire